Privacy Policy

Introduction

This Privacy Policy explains how information is collected, used, and disclosed by this third-party addiction treatment referral service. This service operates as a helpline connecting individuals with treatment facilities that pay to advertise through this platform.

Information Collection

When individuals contact this helpline, the following information may be collected:

• Name and contact information (phone number, email address)
• Location and geographic information
• Information about treatment needs and preferences
• Insurance information (if voluntarily provided)
• Call recordings for quality assurance and training purposes

Automatically Collected Information

Technical information may be automatically collected when visiting this website, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on the website
• Referring website addresses

Use of Information

Information collected is used for the following purposes:

• Connecting individuals with partner treatment facilities
• Matching treatment needs with appropriate facility options
• Communicating about treatment options and facility availability
• Improving service quality and customer experience
• Complying with legal obligations and industry regulations

Information Sharing

Information may be shared in the following ways:

Partner Treatment Facilities

Contact information and treatment preferences are shared with partner treatment facilities (paid advertisers) to facilitate referrals and admissions. These facilities may contact individuals directly to discuss treatment options.

Service Providers

Third-party service providers may process information on behalf of this service for purposes including call center operations, data storage, and analytics.

Legal Requirements

Information may be disclosed when required by law, subpoena, court order, or government request, or to protect the rights and safety of this service or others.

Data Security

Reasonable administrative, technical, and physical security measures are implemented to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Cookies and Tracking Technologies

This website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver targeted advertising. Users can control cookie preferences through browser settings.

Third-Party Links

This website may contain links to third-party websites operated by partner treatment facilities or other organizations. This Privacy Policy does not apply to those external sites, and users should review the privacy policies of any third-party websites visited.

Children's Privacy

This service is not directed to individuals under the age of 18. Information is not knowingly collected from children. If it comes to attention that information has been collected from a child, steps will be taken to delete such information.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure of information collected, the right to request deletion of personal information, and the right to opt-out of the sale of personal information.

Changes to This Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of this service after changes are posted constitutes acceptance of the revised policy.

Contact Information

For questions or concerns regarding this Privacy Policy, contact:

Email: [email protected]

Phone: (332) 266-4555